Straight answers, no jargon. If it is not here, a person reads every email.
51 answers across 8 topics. Search reads both sides at once.
Two halves, added. Your resumé strength is 40% and your verified interview is 60%, so a resumé of 68 and an interview of 75 make 72. Each half breaks into four measured legs: skills evidence, experience depth, results and specificity and presentation on the resumé side, then relevance, structure, clarity and specificity on the interview side. Eight legs, all measured, none of them counted from anything you did on the app. Open “See how scoring works” on your score for the bands, the weights and where you sit on each one.
Because only one half of the evidence exists. A reviewed resumé on its own is capped at 55 (100 × 0.55) and a verified interview on its own at 75 (100 × 0.75). Nothing is deducted, the ceiling simply moves when you finish the missing half. One interview of about 8 minutes lifts the first cap.
No. Only your best run counts, ever. Practise as many times as you like. A worse run changes nothing.
No, and it never should have. Applications, profile chips and how often you log in move nothing. The only two things that move Your Score are a resumé review and a verified interview run.
Not yet, so nothing here claims to. Reliability would mean response rates, completed engagements and references, and we count none of the three today, so nothing on your score claims it. It is not guessed from tenure or from gaps in your work history, and there is no reliability leg on the shape. The eight legs are the whole number.
Because they answer different questions. Your Score is about you: your reviewed resumé and your verified interview, one number for the whole account, wherever it appears. Fit is about one ad: how well the resumé in front of you answers that job, and it is only ever printed with the job named beside it. A tailored copy is a view of your one resumé rather than a second you, so it never carries a score of its own. Change the base and every copy follows.
No. The same number, the same eight legs, the same weights. There is no secret second score and no paid version of the truth.
The resumé side of your score is measured from your actual resumé. Change the evidence and the measurement follows, in both directions.
Two places, and the card always says which. Our own engine sweeps company careers pages and the hiring systems behind them into our database every day. On top of that we call live Australian job indexes when you search: Adzuna, Jooble and Careerjet. The same job found in three places collapses into one card, and the “Also on” line under it is the receipt.
Straight from the company’s own careers page means no middleman, and apply lands you at the source. Via a job board means the listing reached us through that board, and you still apply on the employer’s site. Nobody applies through us.
Each day the radar picks your top matches and pins them for the day. The list never reshuffles under you mid-task. A fresh set lands tomorrow.
Almost always the filters or the map, not your resumé. The radar drops jobs whose title does not relate to what you are hunting for, ones you have already applied to, ones you removed, and any role your work rights answer says outright you cannot take. It also hides full-time roles in two more cases: when the hours a week on your profile read under 30, and when your availability reads weekends, evenings, after hours, semester only or holidays only and you have not said you are open to full-time. The radar tells you when that is happening rather than leaving you to guess: the availability chip above the feed counts the full-time roles it is hiding, tapping it opens the same editor with “Open to full-time too” in it, and an empty feed offers Show them anyway, which says the same thing in one tap. Both are reversible. Otherwise widen the radius, add a second title, or check the state on your location. A resumé review does not unlock matches. It changes how they are ranked and what your fit reads.
Never in the live feed. If the engine is offline you get a clearly labelled demo note instead. An empty list beats a padded one.
Because some outbound links, Careerjet’s, pay us a small affiliate fee per click, and the card says so behind Full disclosure. Ranking is by fit, freshness and distance only. It neither knows nor cares which links pay.
No, and nobody can, whatever they claim. External sites do not let third parties submit for you. We tailor your resumé, write the letter and open the door. The actual sending is your 60 seconds.
When your resumé genuinely matches a role, we pre-write a real tailored cover letter from it. Nothing sends until you read it and tap send. Always your call.
Open that job’s card. The green Applied tag has an Undo right inside it.
For some jobs, one tap looks for the person most likely behind the listing. If the ad names them, the card reads “Named in the job ad”. If we worked it out from the company instead, it reads “Likely, verify on LinkedIn”, and you should verify before you use it. You send any message yourself. We draft it and track it.
Applied jobs move to Applications on your next visit, so the radar stays about what is next. Nothing is thrown away, and the history stays with the application.
That is the recorded pre-interview, and the questions are the employer’s own screening questions. You get 2 attempts, spent the moment the first question appears, and every question gives you 30 seconds to think and 2 minutes to answer. The clock runs on our server, so reloading pauses nothing, and each answer uploads as you finish it, which means a dropped connection puts you back at the next unanswered question rather than at the start. Something breaking before question one costs you nothing, and an employer can grant another attempt when the fault was technical. Your answers are transcribed and scored against the role and the employer reads them beside the recording, which is deleted 90 days after the post closes.
Tick it. A job page lists the tickets that ad asks for with a control beside each one, and the whole shelf sits on your profile as well, so you can do it once instead of per job. Ticking one says you hold it, and every ad that asks for it stops counting it as missing against your fit. It is a declaration, not a check, so the line beside it reads “You told us” and nothing on this app claims we verified it. Untick it and it is gone again.
The night before, your application grows a brief. Everything in it is something you already have: the date you typed in, what the ad said about the job when you sent your letter, the words from your own practice run, the tickets you said you hold, the letter that actually went, and who you messaged. Three things show, the rest is one tap away. There is no difficulty score and no “how other people found it”, because nobody measured that and we are not printing a guess next to your interview. Tell us when it is and the brief carries the date and counts down for the last two days. Skip that and the brief still turns up, just without the clock.
Open the conversation and look in the details panel, under Safety. Muting moves that thread to the foot of your list and stops its notifications. It never hides the messages and the other person is not told. Blocking is not built yet, so reporting is the stronger move.
Same panel: Report this conversation. Pick a reason, say what happened, and it lands in the inbox a person actually reads. Reporting tells them nothing. If you feel unsafe, report it and email us as well.
Attachments sit in private storage only the two of you can open, through links that expire within the hour. Remove a message you sent and its file is removed with it.
Calls, video and screen share are encrypted in transit and carried by our calls provider, which is what connects the two of you. We do not record them, and nothing is kept after the call ends.
Treat it as one. A real employer never asks you for money to get a job, and we never will either. Do not send anything, report the conversation, then email us so we can look at the account.
A record, not a payment. It writes a line in the conversation you can both see, and no money moves through us. Anything you agree is settled between the two of you, outside the app.
Never, and it is never used for advertising. Your resumé, your score and your conversations go to an employer when you engage with them, and not before. The one thing to know: if you switch Talent pool on in Profile, employers can find your pool card in search. That card is your first name and last initial, your headline, your location line, your work rights, whether you work onshore or remote, the career level read from your resumé, up to six skills and your score. Switch it off in the same place and you are out of search again.
Two things, and neither is a visa check. Employers see what you typed, on your pool card and on your application. And the radar hides a role only when your answer says outright that you cannot work here, for example “no work rights”. Naming a subclass or a visa type on its own filters nothing. Separately, a job post can ask you a yes or no work rights question when you apply, and your answer there can knock that application out.
Signed in, yes. Everything you make saves to your account as you go, and it is there when you sign in on another device. The line at the foot of the profile card on Home reads “Saved to your account” once the last save landed. Signed out it reads “Saved on this device” with a “Sign in to save” link next to it, because there is no account to save to yet. If a save fails, that same line says what did not reach your account, tells you the work is safe on this device, and gives you a Save again button rather than a silent shrug.
Per device, and only with your say-so. Turn them on to hear the moment a call, a message or a move on your application lands. Radar matches wait for you in Notifications, which is also where you turn alerts off again.
Both live in the last card in Profile. Pause hides you from search and from the talent pool, stops the radar scanning and stops alerts. Nothing is deleted and signing back in switches it all on again. On the hire side a pause leaves any live job post open, so close those first if you want it properly quiet. Delete is the other one: type DELETE and your profile, resumé, score, applications, interview recordings and chat files go straight away, not in thirty days. A conversation has one record, so removing your messages removes that thread for the other person too.
Not for sitting still. Your sign-in renews itself quietly in the background, and it ends when that renewal cannot happen: you signed out, which ends it on every device rather than only the one you tapped, you cleared your browsing data or closed a private window, or you changed your password. Sign in again on the same card and everything is where you left it. Nothing goes anywhere in the meantime either. Your work stays on the device and rejoins your account on the next save.
Use “Forgot password?” on the sign-in card and we email you a reset link. If you joined with Google there is no password on the account, so use Continue with Google instead of resetting anything.
Still stuck? hello@chanse.com.au. A person answers, usually the same day. Or read how privacy works.